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Customer Service Representative
MILWAUKEE WI 53208
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89761956

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Rose International INC

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Summary

  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Customer Service Representative
Position Title: Customer Service Representative



Position Number: 284786



Location: Milwaukee, WI



Desired Skill Set:


Customer Service, Manufacturing, Order Processing



Position Description:


**C2C and STEM-OPT are not available**

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**

Client Services Representative

Duration: asap to 02/01/2019

Milwaukee WI 53209


Description:

Customer Service Representative - The primary purpose of this position is to process manual orders in a timely manner into plant operating systems and assist with customer queries regarding our product and services. Representative will deal with customer and plant concerns and communicate suitable solutions.


Tactical Responsibilities:

o Receive and enter moderately complex customer orders accurately into 9 shipping plant locations.

o Maintain an ongoing relationship with selected customers and sales staff.

o Project the Company's image in a professional and positive manner.

o Work with plants and Supply Chain team to gain product availability insight and respond to customer inquiries as needed.

o Categorize and maintain customer purchase order files.

o Assist in expediting orders as customer need arise.

o Pro-actively monitor order status and take actions to ensure plant is meeting customer delivery requirements and commitments.

o Maintain direct contact with both internal and external customers regarding orders.

o Notify Plant Customer Service Reps as needed to help identify and log customer concerns.

o Follow up to ensure issues are resolved meeting customers expectation. Operate in existing systems (BES, SAP, and Business Objects).


Qualifications:

o Minimum two years customer service experience in a manufacturing environment is desired; however, inexperienced candidates, who demonstrate the aptitude and strong communication/organizational skills, may be considered. This is at the discretion of the hiring manager and the HR Manager.

o Strong computer skills and good working knowledge of Microsoft Word and Excel.

o Excellent time management skills and ability to multi-task.

o Excellent organizational skill and attention to detail.

o Ability to consistently deliver excellent customer service to both external and internal customers.

o Strong written communication skills and the ability to work collaboratively with external and internal customers.

o Must demonstrate strong, customer friendly, phone etiquette.

o SAP experience a plus.


EDUCATION:

2 Year degree or equivalent combination of education and experience.



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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.


Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).
(Posting required by OCGA 13/10-91.)






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